Warranty Terms

Warranty Terms and Conditions (for Swift and Meridian)

All components of your Bike Swift electric assist system are warrantied against manufacturer’s defects for 2 years from the date of purchase, as listed on your sales receipt.

This warranty covers the repair and/or the replacement of Bike Swift components provided that the equipment concerned loses its functionality within the agreed warranty period, and also provided that the claim is not related to any of the following cases:

a) External influences, particularly collision, accident, drops and other events with an immediate external effect due to mechanical powers.

b) Purposeful and/or malevolent acts, theft, robbery and/or acts of mischief.

c) Inappropriate use, e.g. the product was exposed to liquids, chemicals of any type, extreme temperatures, wetness and/or humidity.

d) Failure to follow the instructions for proper use as dictated in the user manual.

Any replaced or repaired part will assume the original warranty period. The warranty period is not extended in the case of a claim.

In addition, if the user’s axle dropouts are damaged to the point of not safely functioning as a result of using a Bike Swift system, and it can be shown that the motor’s axle caused this damage, Bike Swift will elect to either repair or replace the associated part (frame or fork).

Other than as expressly stated above, this warranty excludes all parts and components of the bicycle not provided by Bike Swift.

Battery

As stated above, your battery is covered by a 2-year manufacturer's warranty.

In addition, your individual battery's capacity was tested when new, and its capacity is reported in your warranty information and documented by Bike Swift. If the battery's capacity falls to below 75% of its original capacity during the first year, the battery will be replaced by Bike Swift. If the battery's capacity falls to below 75% during the second year of ownership, Bike Swift will offer half of the battery's original purchase price as credit for a replacement. If you believe your capacity has decreased by 75%, please contact Bike Swift to arrange for battery testing.
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