Shipping

We do not ship products unless you contact us and make specific arrangements beforehand. You should expect to pick up all orders at our Seattle storefront.

Orders for custom or built-to-order products have variable timelines—building, testing, packaging, and shipping an e-bike can take several weeks.
If you’re unsure about the expected shipping time for a specific item, please contact us.

Refunds

Refunds are only available before any product has been modified for a given order.

Deposits:
• Refunds of deposits are subject to a 12% restocking fee.
• Deposits may be non-refundable at Bike Swift’s discretion if non-stocked parts or components were ordered specifically for the bike.

Once an order has shipped or customization has begun, please refer to our Returns policy below.

Returns

Non-bicycle items (up to $250 value):
• Eligible for a 100% refund if returned new and unopened within 90 days.
• Examples: chargers, locks, pumps, accessories.

Bicycles and higher-value merchandise:
• Must be in like-new condition (under 5 miles ridden, no cosmetic damage, and no activated subscriptions).
• Must be unmodified, with no accessories or alternate parts installed.
• Must be returned within 30 days of purchase.
• Subject to a 12% restocking fee.

All other returns are handled at Bike Swift’s discretion and may be refused or assessed an additional restocking fee—particularly in cases where special-order parts were purchased for the item.