Orders of in-stock products, requiring no modification or additional preparation, are fulfilled within 2 business days. Orders of other products will have varied fulfillment times. Custom-building, packaging, and shipping an e-bike is an involved procedure that may take weeks. If you are uncertain about the shipping timeline for a given product, just contact us.
We will offer a refund on any order as long as the order has not yet shipped, and no products or components have been modified for the order. If the order has shipped or products have been modified, see "Returns", below.
We accept returns with a 100% refund of the following products in the timeframe indicated:
- New, unopened merchandise within 90 days of the date of sale (ex - replacement charger, lock, pump, etc). This does not include bicycles.
- Complete non-electric bikes in new condition with no cosmetic or functional flaws within 30 days of the date of sale.
- Complete electric bikes that are sold as floor models in new condition with no cosmetic or functional flaws within 30 days of the date of sale.
All other returns are subject to Bike Swift’s discretion, and may be refused, or incur a restocking fee.